Managed IT Operations
IT that runs quietly, tickets that close on time.
A service desk and NOC team for MSPs and growing companies: monitoring, patching, Microsoft 365, endpoints, networks and incidents, run in your RMM and PSA under your brand or ours.
- Service desk
- NOC monitoring
- Microsoft 365
- Intune
- Backup and DR
- VoIP
- Top Rated Plus on Upwork
- 14,355+ hours delivered
- 32+ specialists
- Since 2012
Everything Managed IT Operations covers
01Service desk
Users helped quickly, tickets handled to SLA.
- L1, L2 and L3 support by ticket, chat and phone
- Triage and SLA tracking in ConnectWise, Autotask, HaloPSA, Freshservice, Zendesk or Jira Service Management
- User onboarding and offboarding
- Knowledge base articles and runbooks
02NOC and monitoring
Alerts answered by an engineer, not an inbox.
- Infrastructure and uptime monitoring around the clock
- RMM platforms: NinjaOne, N-able, ConnectWise RMM, Datto RMM and Kaseya VSA
- Server, network and application health checks
- Escalation playbooks agreed with your team
03Microsoft 365 and endpoints
Modern workplace, properly managed.
- Microsoft 365 and Exchange Online administration
- Intune device management and Windows Autopilot
- Entra ID users, groups and Conditional Access
- SharePoint, OneDrive and Teams administration
- Google Workspace administration
04Patching, backup and recovery
Up to date, backed up, tested.
- Operating system and third-party patching
- Backups with Veeam, Datto, Acronis and Azure Backup
- Restore testing and disaster recovery runbooks
- Storage health and capacity planning
05Network and infrastructure
The foundations everything else depends on.
- Firewalls, switches and Wi-Fi: Fortinet, Cisco Meraki, SonicWall, Ubiquiti
- Site-to-site VPN and remote access
- Windows Server, Active Directory, Hyper-V and VMware
- Storage arrays and server hardware support
06Voice and unified communications
Phones that work as reliably as email.
- FreePBX, Asterisk and 3CX systems
- Microsoft Teams Phone and SIP trunk setup
- Call quality and NAT troubleshooting
- Call flows, IVRs and queues
07ITSM process
Structure your clients and auditors can see.
- ITIL-aligned incident, problem, change and asset management
- Documentation in IT Glue or Hudu
- Monthly service and SLA reports
- Continuous improvement reviews
Need something specific?
Tell us what you are building. If it fits our engineers, we will scope it. If it does not, we will say so.
Talk to an engineerWhat our engineers work with
From first message to running in production
- 01
Understand
We review your goals, current setup and constraints, and confirm what success looks like.
- 02
Scope
A written scope with milestones, timeline, price and the access we will need.
- 03
Build
We work in your tools with regular demos, so progress is visible every week.
- 04
Run and improve
Handover, documentation and ongoing support, with one point of contact throughout.
Questions buyers ask us
Can you work white label for our MSP?
Yes. Our technicians work in your RMM and PSA, answer as your team, and follow your client communication rules.
What hours do you cover?
US time zones are our normal working day, and coverage can extend to round the clock by agreement.
Do you use our tools or your own?
Yours. We adapt to your RMM, PSA, documentation and escalation process, so nothing changes for your clients.
How is access controlled?
Access is least-privilege and granted by you. Our operations follow ISO 27001 practices with a documented continuity plan for every engagement.
Need something specific?
Tell us what you are building. If it fits our engineers, we will scope it. If it does not, we will say so.
Talk to an engineerReady to Start Building?
Get a free engineering consultation. No commitment. No pressure. Just answers.